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Uniting Energy Assist - Electricity

Take control of your electricity bills

There are many simple things you can do to save energy and money in your home. To help support Victorian customers who may be struggling with electricity bills, we have partnered with community services organisation Uniting Vic.Tas to offer you free, over-the-phone home energy appointments.

Delivered by Uniting’s team of energy experts, appointments can help you better understand your bills, check you are receiving all available concessions and discounts, learn simple tips to cut your energy use, and much more. All calls are completely confidential and available in your preferred language.

What advice and support can I receive? 

While all calls are tailored to your needs, you can expect to receive advice on things like:


Bill basics Discounts & concessions Home energy  efficiency Using appliances

Better understand your energy bill, if you are on the ‘best deal’ for you, and help comparing offers (using the Victorian Energy Compare website)


Get help checking all available discounts and/or concessions are being applied to your bill


Learn how energy efficient your home is, and simple ways to improve it (e.g. plugging draughts under doors that let the heat in)


Learn how much your appliances cost to run, how to use them more efficiently, and if you are eligible for appliance replacement programs


Payment support Government rebates Energy rights Other service referrals

Get advice on budgeting, setting up bill payment plans or help applying for retailer hardship programs

Get help checking eligibility and applying for available government energy rebates or schemes

Better understand your energy rights, and where to get different kinds of support, including making a complaint

Where useful, referrals to other services like financial counselling, housing support and more

Read more about the program in this brochure.

Make an appointment today

To make a free home energy appointment, contact the Uniting team on 1800 313 126. They are available from Monday-Friday 9am to 5pm or you can leave a message and they will call you back. Translator support is available if you would prefer to speak a language other than English.

Who is Uniting?

Uniting Vic.Tas is one of the largest community service organisations in Victoria, delivering services and programs like financial counselling, emergency relief, mental health, housing and family support for those in need. They provide free home energy advice, as well as other key service referrals, for those experiencing or at risk of financial difficulty – all in their preferred language. Learn more on their website.


Compare your electricity bill with other energy retail offers

The Victorian Government website, Victorian Energy Compare, is a great online resource to check if you're on competitive electricity rates and you may also be eligible for a $250 Power Saving Bonus, just by submitting an online application.

You can find out about energy saving tips that will help the environment and your wallet here.

Interested in a few more energy saving tips?

View our Top 5 Energy Saving Tips for Summer - [ ArabicChineseItalianTurkishVietnamese ]
View our Top 5 Energy Saving Tips for Winter - [ ArabicChineseItalianTurkishVietnamese ]