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Delivering electricity to over 370,000 homes across Melbourne

Jemena is a key infrastructure firm in Australia, supplying electricity to over 370,000 homes and businesses in north and western Melbourne. Our services include maintaining and developing the distribution network and managing over 78,500 streetlights. We also offer new connections, metering, and energy efficiency programs. Jemena prioritizes customer satisfaction, providing extensive support and rapid response systems for faults and emergencies.

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Improving Our Planned Interruptions Process

Jemena has entered into an Enforceable Undertaking with the Essential Services Commission following an unexpected electricity outage that affected 49 customers. In accordance with the Undertaking, Jemena commits to improve the way it manages interruption risks, as set out in the following summary and terms of the Undertaking.