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About Rooftop Solar
Getting Started With Solar
Emergency Backstop Mechanism
Understanding solar system sizes
Common terms explained
Who to contact when
Solar PV outages
Connection charges
Solar Installer Support Hub
Inverter Manufacturer Hub

Solar Customer Support Hub

Whether you're thinking about installing solar, preparing for installation or already have a system connected, we're here to help. Solar can seem complex, but understanding the basics doesn't have to be.

We've brought together practical information, guides and support resources to help you understand your options, navigate the connection process and get the most from your solar system. Whether you're looking for information about system sizes, approved inverters, exports, power outages or who to contact for support, you'll find it here.


Need help but not sure where to start?

Explore the resources below based on where you are in your solar journey:

Before installation

Learn about solar system sizes, key solar terms and what to consider before speaking with an installer. 
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During installation

Understand connection requirements and what needs to happen before your system can be connected.
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After installation

Find support information about exports, power outages, equipment issues and ongoing system performance.
Learn more

Before you install solar

Learn the basics and plan for installation - If you're thinking about installing solar, these resources can help you understand your options before speaking with an installer.

During installation

Connecting your solar system - Your installer will help manage the connection process, but it's important to understand the requirements for connecting solar to our Network.

Before your installer switches your system on, there are a few important requirements to check. These include approved inverter settings, communication capability, connection applications and Victoria's Emergency Backstop Mechanism. Your installer can help guide you through these requirements and confirm everything is ready for connection.
Choose accredited installer and make sure your system is installed safely and meets applicable requirements.

Find an accredited installer

SAA Solar Accreditation Australia
Approved inverter requirements
Emergency Backstop requirements

After installation

Get the most from your solar system - Once your solar system is up and running, you may have questions about exports, system performance or power outages. These resources can help you understand how your system works and where to go for support.

Frequently asked questions

We're here to help you understand how rooftop solar works on the Jemena electricity network. Whether you're a homeowner, a small business owner, or a solar installer, you'll find the answers you need below.


Considering Solar

Choosing Your System & Installer

Connecting to the Jemena Network

Victoria's Emergency Backstop Mechanism

Using & Monitoring Your Solar System

Maintaining Your Solar System

Upgrading, Moving & End of Life