How our pricing works

As an electricity distribution network business, the prices we charge customers are regulated by the Australian Energy Regulator.

Every five years we submit a proposal to the regulator that must outline the:
• services we will offer
• costs we are likely to incur
• prices we propose to charge our customers during the five-year regulatory period
 

Shaping our 2026-31 regulatory proposal

Over the past 2 years, we developed a five-year proposal for the 2026-31 period.  

As part of this propsal development, we:
• listened to and addressed customer feedback
• considered the services we provide
• forecast the costs of providing our services
• calculated the prices required to recover the forecast costs.

As a part of our engagement with customers, we sought input into developing the regulatory proposal to ensure it met a diverse range of customer needs. The decisions we made will help shape the future of the electricity distribution network.