My Portal
A better way to connect with us
A better way to connect with us
My Portal makes it easier to connect with us and manage your energy needs online. Whether you're applying for a gas or electricity connection, submitting a solar connection application, commissioning an inverter or tracking electricity usage, My Portal brings a range of services together in one convenient place. Designed for customers and installers, it provides a simpler way to access information, manage applications and stay updated throughout the process.
Getting started with My Portal
Log in to My Portal
Manage your applications, commission your inverter, and track your electricity usage with My Portal.
How-to videos
Watch short videos on using My Portal, managing your account, submitting applications, commissioning your inverter, and tracking your electricity usage.
Quick reference guides
Download PDF guides to help you use My Portal, submit applications, commission your inverter, and track your electricity usage.
FAQs & Troubleshooting
Having issues with My Portal? We'll help you navigate account setup and key portal features.
Apply for a Solar Connection with Ease
Apply for and manage your solar connection through My Portal. Whether you’re installing a new rooftop solar system or upgrading an existing one, My Portal allows you (or your installer) to submit a solar approval and inverter commissioning applications, track progress in real time, and receive updates on what’s needed to complete your connection. This ensures your system meets network requirements, supports safe operation, and enables you to export energy to the grid where available.
Easy to lodge gas applications
You can use My Portal to lodge a range of gas connection applications, such as residential connections, modifications, disconnections, gas mains relocations, and high-pressure standby works.
Track your electricity usage
If your home is in our electricity network area in Victoria, you can track your home or business electricity usage anytime in My Portal. You can view your usage over various time periods daily, weekly, monthly, or even yearly, and compare it to the average usage in your area.
A better experience for our customers
We’re committed to continually creating better experiences for our customers. That's why we engaged them during the My Portal design and testing phases. Customers agree that our new portal is more user-friendly, addresses common pain points, and makes it easier for you to connect with us.
My Portal - New Key Features
Handy My Portal 'How-To' Videos
Quick reference guides
We've created a series of 'quick reference guides' to provide clear and simple instructions for making the most of My Portal. You can easily download these guides in PDF format for convenient access and quick reference whenever you need them.
Ready to connect?
My Portal makes is easy to submit gas applications or track electricity usage for your home or business.