What is the Model Standing Offer (MSO)?

The Model Standing Offer is Jemena's standard offer for connecting customers to the gas network. It outlines the connection service we provide, the terms and conditions that apply, and how connection charges are calculated.

The Connection Work comprises the provision by us of a Residential Meter Kit for installation and inspection at the Supply Address. This includes supply of a meter bar, regulator and basic residential meter, and excludes engaging a licensed gas fitter or plumber to complete fitment of the meter bar and regulator, and completing any behind-the-meter works that may be required to realise connection of the service. Once your authorised plumber has completed fitment of the meter bar and regulator, a Jemena Representative will deliver the meter to site and your authorised plumber will fit the meter and provide a Leak Test Certificate. You are responsible for all other work required to connect the Supply Address to our gas distribution network.

You must ensure that all such work is carried out by a Licensed Gasfitter in accordance with the Safety and Technical Requirements and all other legislative or regulatory obligations applying to the work (see clause 9 for further details).

Site condition requirements for Basic Connection Service: Residential Meter Kit

The Supply Address must satisfy each of the following requirements:

a) a detached single or semi-detached home;

b) it has an existing Consumer Service;

c) one or more gas appliances will be installed in at the Supply Address;

d) any existing installation at the Supply Address complies with the appropriate standards and the Jemena Network Operator Rules (NOR) and

e) the Supply Address hourly gas consumption will be no more than 400MJ.

Click here for more information about the meter kit connection and process. 

The cost of the additional meter to an existing property is $286.93 (including GST)