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Your Rights and Obligations

At Jemena, our customers and communities are at the heart of what we do. Every day we work to bring energy to your life, including delivering on a number of promises to you through our Customer Charter.


What is a Customer Charter?

Our Customer Charter sets out our promise to provide you with electricity safely, reliably and efficiently, and what you need to do to continue receiving your power safely and reliably. It also lets you know the service levels we guarantee under Victoria’s Electricity Distribution Code and what to do if you’re not happy with our work. To learn more, simply download a copy.


View our Customer Charter


Make a Claim

If you'd like to learn more about compensation eligibility, see our make a claim page.


Feedback, questions or complaints

For questions, feedback or to make a complaint, please contact us.