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Life Support Customers 

We're committed to the safety and wellbeing of our customers and the community. 

Why Register as a Life Support Customer? 

Life Support customers receive additional support and consideration when we plan our maintenance and during unexpected emergency power interruptions.  

This support can include: 

  • Offering a loan backup battery for planned outages
  • SMS notifications to remind you before a planned interruption
  • SMS notifications during unplanned power outages
  • A dedicated phone number for registered life support customers
  • 24/7 updates on Jemena’s power outage website
  • 24/7 Faults and Emergencies phone number  
  • Priority restoration for any fault or outage on the network which impacts your property 

You can register as a Life Support customer if you use any of the following equipment: 

  • an oxygen concentrator
  • an intermittent peritoneal dialysis machine
  • a kidney dialysis machine
  • a chronic positive airways pressure respirator
  • Crigler-Najjar syndrome phototherapy equipment
  • a ventilator for life support
  • any other electrical equipment that a doctor believes is important in maintaining your health 

You can also register for life support for any reason your doctor deems is essential to your health such as: 

  • Sleep Apnea
  • Emergency alert buttons
  • Heating or cooling conditions
  • Hot water
  • Electric beds or chairs
  • any other electrical equipment that a doctor believes is important in maintaining your health  

How do I register? 

If you have life support equipment on your premises, you can register by contacting: 

  • your electricity or gas retailer - the company you receive your energy bills from, or
  • by contacting Jemena

Once you are registered, you will be sent an information pack with a medical confirmation form that needs to be signed by your medical practitioner. If you do not return the medical confirmation form within the required timeframe, then you may be de-registered from life support. 

Power outages 

We understand there’s never a convenient time for the power to go out. Click here for some tips to help you manage during a power outage.