We’ll always give you at least four business days’ notice of a planned interruption. Customers may receive multiple notifications from Jemena:

• A letter delivered by Australia Post
• A hand delivered card
• An email, if you have an email registered with your retailer
• An SMS, if your mobile phone number is registered with your retailer

If we do have your email address and/or mobile phone details registered, we will also send reminders before the planned interruption starts, and let you know when power has been restored. Occasionally works may need to be postponed, typically during weather events, total fire ban days, unexpected safety issues, or emergencies. We will do our best to contact you if we need to postpone an outage.

To change your communication preferences for power outages please call us on 1300 131 871.

To make sure you receive an email or SMS from us about the planned outage please make sure your retailer has your correct contact details.