Other
If you've experienced other losses you believe Jemena contributed to, you could be eligible for compensation.
Under Schedule 4 of the Electricity Distribution Code of Practice (Victoria), customers cannot make claims for consequential losses (such as for food spoilage, loss of business revenue or income) following electricity supply issues.
To find out about your entitlements following an unplanned power outage, refer to the compensation fact sheet.
Before you start
To help make the process as smooth as possible, we’ve provided all the information you’ll need below.
Please read this information carefully, because once you start your claim, you won’t be able to save your progress and come back to it later.
Checklist before starting claim
Here’s what to prepare in advance to complete the claim form successfully and what to expect after you’ve lodged your claim:
Your details
- Email address and phone number
- Incident details
- Address of incident (or closest street address)
Claim item details
- Evidence to support your claim
- Images to show us what was damaged
- Professional reports showing that the damage was caused by an unauthorised voltage variation
Please note: Invoices, receipts, reports etc., must be provided by a qualified and registered repairer, written on an official company letterhead and have the relevant ACN/ABN and contact details. If a damaged item can be repaired, but you haven't arranged repairs yet, please provide the written quote.
Please supply as much evidence as you can to assist us in assessing your claim. Without supporting evidence Jemena will not be able to process your claim.
Claim process
- It can take up to 20 business days to investigate and process a claim – more complex claims may take longer.
- If we assess your claim as eligible for compensation, we’ll let you know how much compensation we propose to pay you, via email.
- If you agree with the outcome, the funds will be transferred to your bank account within 10 business days.
- If you disagree with the outcome, you can request a review through our Claims Team.
Please note that completion and receipt of this form is not an admission of liability by Jemena Gas Networks (NSW) Ltd (‘Jemena’) or Jemena Electricity Networks (Vic) Ltd (‘Jemena’) and therefore does not necessarily mean your request for compensation will be paid.