Claims
We will be conducting scheduled maintenance from 6:00 PM on Sunday, 26th October 2025 to 12:00 AM on Monday, 27th October 2025. During this time, Claims forms will be temporarily unavailable.
Appliance Damage
If one of your appliances has been damaged due to an unauthorised voltage variation (eg. power surge), you could be eligible for compensation.
Property Damage
If you’ve experienced damage to your property, you may be eligible for compensation.
Other
If you’ve experienced other losses, you believe Jemena contributed to, you could be eligible for compensation.
Insurance Letter
If you’re considering making a claim under your own insurance policy, we may be able to provide you with a letter about the incident.
Track my claim
Want to track the progress of your claim?