Medium Density and High Rise Metering Solutions
Important: Changes to gas connection charges
from 1 October 2026
Changes are being made to the National Gas Rules from 1 October 2026. This will change how charges for new gas connections are calculated and applied to the connecting customer. If you're planning a new gas connection, you can find details about the change here.
Medium Density and High Rise Solutions
How to Apply for a Connection
Need to apply for a gas connection? Our Medium Density & High-Rise (MDHR) Portal Guide walks you through the process of submitting an application via our online portal.
Visit our Connect and Manage My Portal to request, pay for, or track the progress of your service application.
Natural Gas Metering
Jemena's natural gas metering services deliver accurate energy consumption data, with solutions tailored for:
- Individual Apartment Gas Meters: Each apartment is fitted with its own meter for appliances like cooktops, ovens, individual hot water and gas heating, ensuring fair and transparent billing.
- Central Appliance Meters: Meters for shared-use appliances such as communal BBQs, central heating systems, and laundry facilities.
- Retail/Commercial Tenancy Meters: Separate metering for mixed-use developments, ensuring commercial tenancies are accurately billed.
- Volume Boundary Meters: For developments using an Embedded Network Provider (ENP) for private downstream metering.
Jemena ensures compliance with all installation, access, and safety regulations, including remote metering capabilities to apartments for efficient data collection and billing.
Trade and Developer Resources
To streamline the planning and application process, we provide comprehensive technical and application resources:
- Residential Medium Density-High Rise (MDHR) Metering Guide (ADG-002) – Covers metering locations, installation requirements, and compliance.
- Meter Data Logger (MDL) Information – Essential for remote metering in MDHR developments.
- ADG-003A & ADG-003B Design Guides – for centralised hot water system specifications.
- MDHR Portal Guide – A step-by-step application guide, now the primary link for connection requests.