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End of Year Gas Service Deadlines

Key dates for new connections, appointments, and important service deadlines.

Jemena Gas Networks – 2025 End of Year Connection Deadlines

As we approach the end of 2025, Jemena Gas Networks (JGN) is preparing for a very busy period. To help us deliver as many safe and timely gas connections as possible before the holiday shutdown, please review the key deadlines and requirements below. The infographic on this page highlights the cut-off dates for different connection types.

Site Readiness and Requirements

To avoid delays, retailers and builders must ensure sites are ready before connection works are scheduled. This includes:

  • Confirming the site is clear of obstructions (e.g. scaffolding, rubbish, portable toilets).
  • Including builder and plumber contact details on all service orders.
  • Uploading two site-ready photos for new builds:
    • From the proposed meter location to the road.
    • From the road back to the proposed meter location.
  • Submitting photos by COB 20 October 2025.

For more details, visit: Prepare Your Site for a New Gas Connection

 

Leak Test Notifications

  • Leak test notifications must be submitted via MyPortal by the relevant deadline.
  • Only complete and accurate submissions will be scheduled for 2025 delivery.

 

Submission & Connection Notes

  • Connections can only be confirmed once all requirements (service orders, leak test certificates, and/or site photos) have been received.
  • Jobs submitted after the deadlines will be scheduled from late January 2026.
  • MyPortal applications will continue to be accepted without cut-off; however, they must meet the required timelines to be considered for 2025 delivery.

 

Exclusions & Delivery Considerations

Some jobs may require extended delivery times, including:

  • Mains extensions
  • RMS works
  • End-of-year road closures
  • Third-party delays
  • Jemena standby works

Connections may also be delayed by wet weather, emergencies, or site issues. If a contractor attends but cannot complete the job due to site conditions, it may be postponed until late January 2026.

 

Escalations

  • Late requirements will be reviewed on a case-by-case basis.
  • Retailers must provide justification for exceptional circumstances.
  • Standard escalation channels will apply, and direct Jemena contacts will be confirmed closer to the cut-off period.