Bringing Energy to Life
Building a Safe and Reliable Network for you -
Now and in the Future
At Jemena, our dedicated team are focused on ensuring you have a reliable power supply, both now and in the future. We are passionate about our work and our communities, and we are investing in innovative technologies to build and maintain a safe and reliable network, so we can continue bringing energy to life for thousands of homes and businesses every day.
About Jemena
As an electricity distributor, we own and maintain the poles, wires, and underground cables that deliver electricity to homes and businesses.
We supply electricity to over 380,000+ homes and businesses in north-west Melbourne. Our services include maintaining and developing the distribution network and managing over 79,400 streetlights.
We also offer new connections, metering, and energy efficiency programs. We prioritise customer satisfaction, providing extensive support and rapid response systems for faults and emergencies.
We supply electricity to over 380,000+ homes and businesses in north-west Melbourne. Our services include maintaining and developing the distribution network and managing over 79,400 streetlights.
We also offer new connections, metering, and energy efficiency programs. We prioritise customer satisfaction, providing extensive support and rapid response systems for faults and emergencies.
Our Commitment Everyday
We put our communities at the heart of everything we do.
Innovation and Future Electricity
Exploring new technologies for a sustainable future network.
Our Teams at Work
Our Jemena Teams are the backbone of the electricity network in Melbourne. Their expertise and skills shine through in their day-to-day operations. From complex maintenance tasks to essential upgrades, they are driven by a collective mission to provide a safe and dependable electricity network. Whether it’s routine inspections or addressing urgent issues, our teams are always prepared to keep the lights on for your community.
Next time you spot our crews in your neighbourhood, give them a wave and appreciate the dedication they bring to ensuring your power remains safe and reliable.
Next time you spot our crews in your neighbourhood, give them a wave and appreciate the dedication they bring to ensuring your power remains safe and reliable.
People and Safety
The safety of our people and the community is our priority. Working safely around electricity is crucial. Our teams are dedicated to maintaining a safe network for you, always reminding everyone to look up and stay clear of powerlines when working in close proximity.
Additionally, we're constantly investing in training, procedures, and technology to ensure everyone goes home safely, every day. Our teams undergo rigorous safety training to handle any situation with expertise and care, as we firmly believe that a well-trained team is a safe team.
Additionally, we're constantly investing in training, procedures, and technology to ensure everyone goes home safely, every day. Our teams undergo rigorous safety training to handle any situation with expertise and care, as we firmly believe that a well-trained team is a safe team.
Innovation and Future Electricity
We're not just maintaining the network of today but actively building the network of tomorrow. Innovation is at the core of our initiatives as we strive to deliver a smarter and more sustainable energy future for both our customers and communities. Our focus on advancing technology ensures that we can meet the evolving needs of the energy landscape, positioning us as leaders in shaping the future of energy for our customers.
Stay updated with our latest news
Keep up to date on the latest news about Jemena and the energy industry.
Electrification
Electrification is the process of replacing technologies that use fossil fuels with those that operate on electricity. This includes electric vehicles (EVs), electric water heating, electric cooking, and solar power.
Electrification provides significant benefits for the environment, offers convenience, and helps reduce your energy bills. By understanding these advantages and the options available, you can confidently navigate this energy transition, making choices that best suit your needs and lifestyle.
Electrification provides significant benefits for the environment, offers convenience, and helps reduce your energy bills. By understanding these advantages and the options available, you can confidently navigate this energy transition, making choices that best suit your needs and lifestyle.
10-Year Strategy for Our Electricity Network
Over the next ten years, there'll be major changes happening across the energy industry. This video outlines our ten-year strategy to prepare our electricity network for these changes, and support ’s move toward net-zero.
Customer-Focused Engagement
We have a desire to continuously improve our understanding of customer needs through our customer engagement program, which focuses on co-designing our engagement approach with customers and stakeholders. Over 20 months, this program gathered insights from a diverse range of customers, especially those whose voices are often overlooked, to shape our 2026-31 Electricity Network Plan. The feedback emphasised key priorities such as network reliability, accommodating new energy resources, and improving service excellence, while advocating for fairness, equity, and cost-reflectivity in proposed residential tariffs to adapt to the evolving electricity system.
“Such an interesting group of people to listen to and learn from. I’ve learnt that a lot goes into keeping the network running and we are lucky to live in Australia and Jemena’s network.” - Deep Dive session participants and Jemena customers
“Such an interesting group of people to listen to and learn from. I’ve learnt that a lot goes into keeping the network running and we are lucky to live in Australia and Jemena’s network.” - Deep Dive session participants and Jemena customers
Have Your Say
Are you keen to have your say on the future of the electricity network? Visit our customer engagement page!