Bringing Energy to Life
Building a Safe and Reliable Network for you -
Now and in the Future
At Jemena, our dedicated teams are focused on ensuring you have safe and reliable power supply, both now and in the future. We are passionate about our work and our communities, and are investing in innovative technologies, so we can continue bringing energy to life for thousands of homes and businesses every day.
About Jemena
As your electricity distributor, we own and maintain the poles, wires and underground cables that deliver electricity to homes and businesses in your local area, every day.
We supply electricity to over 380,000+ homes and businesses in north-west Melbourne and are responsible for maintaining and developing the electricity distribution network and managing over 79,400 streetlights.
We also provide services including new connections, metering and energy efficiency programs. Customer satisfaction is a key priority, which is why we work hard to ensure extensive support and rapid response systems are in place to deal with faults and emergencies.
We supply electricity to over 380,000+ homes and businesses in north-west Melbourne and are responsible for maintaining and developing the electricity distribution network and managing over 79,400 streetlights.
We also provide services including new connections, metering and energy efficiency programs. Customer satisfaction is a key priority, which is why we work hard to ensure extensive support and rapid response systems are in place to deal with faults and emergencies.
Our Commitment Everyday
We put our people and the communities we serve at the heart of everything we do.
Innovation and Future Electricity
Harnessing new technologies for a sustainable future network
Our Teams at Work
Our people are the backbone of our electricity network in Melbourne. Their expertise and skills shine through in their day-to-day operations. From complex maintenance tasks to essential upgrades, they are driven by a collective mission to provide a safe and dependable electricity network.
Whether it’s routine inspections or addressing urgent issues, our teams are always prepared to keep the power on for our communities. Next time you spot one of our crews in your neighbourhood, give them a wave, and know that they're working hard to ensure your power remains safe and reliable.
Whether it’s routine inspections or addressing urgent issues, our teams are always prepared to keep the power on for our communities. Next time you spot one of our crews in your neighbourhood, give them a wave, and know that they're working hard to ensure your power remains safe and reliable.
People and Safety
The safety of our people and the communities we operate in is our priority. Working safely around electricity is crucial. That's why our teams are dedicated to maintaining a safe network for you, and reminding everyone to look up and stay clear of powerlines when working in close proximity.
We're constantly investing in training, refining procedures and new technology to ensure everyone gets home safely, every day. Our teams undergo rigorous safety training so they're prepared to handle situations with expertise and care, as we firmly believe that a well-trained team is a safe team.
We're constantly investing in training, refining procedures and new technology to ensure everyone gets home safely, every day. Our teams undergo rigorous safety training so they're prepared to handle situations with expertise and care, as we firmly believe that a well-trained team is a safe team.
Innovation and Future Electricity
We're not just maintaining the network of today, we're actively building the network of tomorrow. Innovation is at the core of our initiatives as we strive to deliver a smarter and more sustainable energy future for our customers and the communities we serve.
Our focus on advancing technology ensures that we can evolve to meet the changing energy landscape, positioning us as leaders in shaping the future of energy for our customers.
Our focus on advancing technology ensures that we can evolve to meet the changing energy landscape, positioning us as leaders in shaping the future of energy for our customers.
Stay updated with our latest news
Keep up to date on the latest news about Jemena and the energy industry.
Our 10-Year Electricity Network Strategy
Over the next ten years, there'll be major changes happening across the energy industry. This video outlines our 10-year strategy to prepare our electricity network for these changes, and support the move toward net-zero.
Customer-Focused Engagement
We're always seeking to understand the evolving needs of our customer through our customer engagement program, where we focus on co-designing our engagement approach with customers and other key stakeholders.
That's why we invested in gathering insights from a diverse range of customers, especially those whose voices are often overlooked, to shape our 2026-31 Electricity Network Plan.
The feedback we heard emphasised key customer priorities such as network reliability, accommodating new energy resources, and improving service excellence, while advocating for fairness, equity, and cost-reflectivity in proposed residential tariffs, to adapt to the evolving electricity system.
“Such an interesting group of people to listen to and learn from. I’ve learnt that a lot goes into keeping the network running, and we are lucky to live in Australia and Jemena’s network.” - Jemena customer involved in one of our engagement sessions
That's why we invested in gathering insights from a diverse range of customers, especially those whose voices are often overlooked, to shape our 2026-31 Electricity Network Plan.
The feedback we heard emphasised key customer priorities such as network reliability, accommodating new energy resources, and improving service excellence, while advocating for fairness, equity, and cost-reflectivity in proposed residential tariffs, to adapt to the evolving electricity system.
“Such an interesting group of people to listen to and learn from. I’ve learnt that a lot goes into keeping the network running, and we are lucky to live in Australia and Jemena’s network.” - Jemena customer involved in one of our engagement sessions
