Restorations
Restoring Your Property After Gas Works
When Jemena carries out gas works, such as new connections, safety upgrades, or network repairs/maintenance, excavation may be required. This can temporarily affect surfaces like driveways, footpaths, lawns, or gardens. We understand this can be inconvenient and are committed to restoring all affected areas as close as possible to their original condition.
Restoration Responsibilities
| Location | Who is Responsible? | What Happens? |
| Within Your Property | You (the customer) | Jemena will perform a temporary repair. Permanent restoration (e.g. concrete, landscaping) is your responsibility. |
| Outside Your Property Boundary | Jemena | We will complete a temporary repair and raise a restoration work order. This is sent to the relevant council or a local contractor for permanent restoration. |
Note: Images are for illustrative purposes only. Actual restoration may vary depending on site conditions.
Why Restoration May Take Time
- Specialist contractors may be required for certain surfaces.
- Materials need curing time (e.g. concrete).
- Council permits may be needed for public land.
- Weather conditions can delay restoration work.
How You Can Help
- Water reinstated gardens or lawns daily for at least one week to support regrowth.
- Ensure clear access to the work area and keep pets secure.
- Avoid parking near the restoration site until work is complete.
Need More Information?
If you have concerns about restoration at your property, please contact our team:
📞 1300 550 501
📧 Submit an enquiry via Contact Us