Supply Interuptions

SMS Service for Major Electricity Outage Information

To assist customers seeking information about major electricity outages, Jemena Electricity Networks (Vic) Ltd (JEN) has introduced a 24/7 automated Short Message Service (SMS) for its customers.

JEN recognises that many customers may not have access to a landline phone when power is not available. The automated SMS service provides an alternative for our customers to obtain access to outage information quickly. This additional service demonstrates JEN's commitment to ensure customers are kept informed during periods of extreme events.

Customers now have three alternatives when seeking major outage information.

• Internet: Click Here
• 24/7 faults and emergencies: 131 626
• Automated SMS

Customers can use the automated SMS service by following the steps below;

 

1. Send (SMS) the postcode of your supply address to 0437 688 243

2. You will receive an automated response confirming if an outage is current at the supply address. An estimated restoration time will be provided if available.

 

For example, if the supply address was located in the suburb of Broadmeadows, an SMS should be sent to 0437 688 243 with '3047'.

If there are no major outages recorded for the postcode, an automated response will advise the customer to call the applicable faults and emergencies number to speak with a consultant and register their outage.

If you are not located in the JEN distribution area, you will receive a message on your mobile with information on your correct distribution area and telephone number for faults and emergencies.

Please note that the SMS number is used for SMS updates only. This number is not a voice service. To speak with a faults and emergency consultant please telephone 131 626.

**Tip - Saving this number in to your mobile phone will provide you with a more convenient way of utilising this service.